International Ambassador

Purpose

Manages the international program onboard the vessel to provide language assistance and translation to non-English speaking guests in order for them to understand and enjoy all aspects of the cruise experience.

• Manages and coordinates the FluentSeas program throughout all service related departments onboard the vessel. This includes coordinating the distribution of in-stateroom materials and all in-language notices prepared for guests.
• Assists guests with translating spoken passages, documents, and other material from one language to another. Provides consecutive or simultaneous translation between languages. As schedule permits visits international guests during dinner to provide assistance..
• Translates all varieties of documents and announcements including the daily program into the five core languages utilizing the Compass Wizard.
• Reviews and ensures the accuracy of all materials distributed to guests.
• Attends desk hours in the designated area. Provides a variety of translation and interpretation services for guests requiring language assistance. Answers inquiries, offers suggestions, and provides descriptive literature in various languages pertaining to shore excursions, onboard activities, entertainment, etc.
• Identifies shipboard employees who speak other languages which may be required to assist guests with translation.
• Serves as translator for any and all departments when foreign language translation is needed. Translates announcements over the public announcement system.
• Serves as host and/or translator for any type of event or activity with a large number of non-English speaking guests. This includes but is not limited to, the Welcome Aboard Show, Farewell Show, Cruise Staff Cocktail Shows, out island activities, charters, affinity, promotional, incentive, presentations, and various theme night arrangements.
• Escorts guests on shore excursion tours to assist non-English speaking guests. Utilizes opportunity to socialize with guests and is available for guest assistance.
• Monitors tour operators to ensure quality controls and standards are met.
• Works closely with Purser’s Office staff with all aspects of Customs and Immigration during the embarkation and debarkation process. Conduct individual or group presentations to international guests regarding the embarkation and debarkation procedures. Disseminates information, directs and escorts guests to staterooms and or exits. May provide translation for Customs and Immigration Officers.
• Prepares a variety of reports and letters utilizing personal computer system and equipment. Prepares written daily activity report submitted to the Chief Purser, and Hotel Director, along with a weekly report to Specialist, International Support, Total Guest Satisfaction.
• As a member of the Purser’s Office, performs a variety of duties associated with the department, this usually does not include responsibilities of cash or securities.
• Attends meetings, training activities, courses and all other work-relatedactivities as required.

Hiring Requirements

• Ability to speak, read and write English, Spanish, German and French.
• Additional language mix must be one of the following: Italian, Portuguese, Chinese or Japanese. A language proficiency test may be required.
• Customer service experience utilizing multi-languages in a hospitality industry preferred.
• Proven customer service multi-lingual skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Company standards.
• Working knowledge of computers, internet access, and the ability to navigate within a variety desktop publishing software packages. A skills test may be required.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college, university or the international equivalent preferred.

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